Terms of Service

1. Acceptance of Terms

By accessing and using Slack's digital workspace platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Slack Technologies, LLC, located at 1445 Harrison Street, San Francisco, CA 94103, USA.

If you do not agree to these terms, you must not use our services. We reserve the right to modify these terms at any time, and your continued use of the platform constitutes acceptance of any changes.

2. Description of Service

Slack provides a comprehensive digital workspace designed to connect teams and simplify collaboration. Our platform brings together messaging, file sharing, and integrations with essential tools into one secure environment.

Core Features Include:

• Channel-based messaging for organized team communication
• Direct messaging capabilities for private conversations
• File sharing and document collaboration tools
• Integration with third-party applications and services
• Voice and video calling functionality
• Search capabilities across all communications and files
• Mobile and desktop applications for seamless access

Our digital workspace helps teams stay productive and connected, whether working remotely or in traditional office environments. We continuously enhance our platform to meet the evolving needs of modern collaborative work.

3. User Accounts and Registration

To access our digital workspace platform, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Requirements:

1. You must be at least 16 years old to create an account
2. You must provide a valid email address
3. You must choose a secure password
4. You must not share your account with others
5. You must notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities. Account holders are fully responsible for all content posted and actions taken through their accounts.

4. Acceptable Use Policy

Our digital workspace is designed to facilitate professional collaboration and communication. Users must comply with our acceptable use policy to maintain a safe and productive environment for all team members.

Prohibited Activities:

• Harassment, bullying, or intimidation of other users
• Sharing inappropriate, offensive, or illegal content
• Attempting to gain unauthorized access to other accounts or systems
• Distributing malware, viruses, or other harmful software
• Spamming or sending unsolicited commercial messages
• Violating intellectual property rights of others
• Impersonating other individuals or organizations
• Using the platform for illegal activities or purposes

Violations of this policy may result in immediate account suspension or termination. We reserve the right to investigate suspected violations and cooperate with law enforcement when necessary.

5. Privacy and Data Protection

We are committed to protecting your privacy and handling your data responsibly. Our comprehensive privacy practices are detailed in ourPrivacy Policy, which forms an integral part of these terms.

Data Handling Principles:

• We collect only necessary information to provide our services
• Your data is encrypted both in transit and at rest
• We do not sell your personal information to third parties
• You maintain control over your workspace data
• We comply with applicable data protection regulations

Team administrators have additional responsibilities for managing their workspace data and ensuring compliance with their organization's data policies.

6. Intellectual Property Rights

The Slack platform, including all software, designs, text, graphics, and other materials, is protected by intellectual property laws. We retain all rights to our proprietary technology and content.

Your Content Rights:

You retain ownership of all content you create and share through our digital workspace. By using our platform, you grant us a limited license to host, store, and transmit your content as necessary to provide our services.

Respect for Others' Rights:

Users must respect the intellectual property rights of others. Do not share copyrighted materials without proper authorization. We respond to valid copyright infringement notices in accordance with applicable law.

7. Service Availability and Modifications

We strive to maintain high availability of our digital workspace platform, but we cannot guarantee uninterrupted service. Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect service availability.

Service Level Commitments:

• We target 99.9% uptime for our core messaging services
• Planned maintenance is scheduled during low-usage periods
• We provide advance notice of significant service changes
• Emergency maintenance may occur without prior notice

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time. We will provide reasonable notice of material changes that affect your use of the platform.

8. Payment Terms and Billing

Our digital workspace platform offers both complimentary and paid subscription plans. Paid plans provide additional features and capabilities for teams requiring advanced collaboration tools.

Billing Policies:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• Price changes will be communicated with 30 days advance notice
• Failed payments may result in service suspension
• Taxes are calculated based on your billing address

Team administrators can manage billing settings and view usage reports through their workspace administration panel.

9. Limitation of Liability

To the maximum extent permitted by law, Slack shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our digital workspace platform.

This limitation applies regardless of the legal theory on which the claim is based, including contract, tort, negligence, or strict liability. Some jurisdictions do not allow certain limitations, so these may not apply to you.

10. Termination

Either party may terminate this agreement at any time. You may stop using our services and delete your account through your account settings. We may suspend or terminate your access for violations of these terms.

Effects of Termination:

• Your access to the platform will be immediately suspended
• Your data may be retained for a limited period as described in our Privacy Policy
• Paid subscriptions will continue until the end of the current billing period
• Certain provisions of these terms will survive termination

We recommend exporting important data before terminating your account, as we cannot guarantee data recovery after account deletion.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be resolved through binding arbitration.

Dispute Resolution Process:

1. Initial contact with our support team to resolve issues informally
2. Formal mediation if informal resolution is unsuccessful
3. Binding arbitration as the final resolution method

You waive any right to participate in class action lawsuits or class-wide arbitration against us.